All transactions are taken into account (as per invoice receipts), as long as they are not excluded from the reward scheme and as long as the VitalityClub card was shown at the spa check-in desk or at hotel reception during check-in/check-out. Members receive 5 VitalityClub points for every €1 spent at a VAMED Vitality World resort. 

According to the GTC, VitalityClub members do not receive VitalityClub points for the following transactions:
- Six-month & annual memberships and membership fees
- External services within the hotels and spas of participating resorts (e.g. store purchases, hairdresser, medical services where these are provided by external partners, outsourced treatments, additional services such as ski passes, Greenfee...) 
- Purchase of vouchers
- Out-of-pocket expenses (cab, cash display...)
- Local taxes, tips
- Events (except private parties that are paid for by the person making the booking)
- Reduced rates and stays booked through a tour operator, insurances, agencies, other intermediaries, insurances or through external online booking platforms, and contractually agreed special rates

Certain transactions do not attract points. These include season tickets (half and full year) and vouchers, which are already heavily discounted.

1 (full) euro spent = 5 points                               

The points balance is calculated from the total VitalityClub points collected. The sum of VitalityClub points collected over the previous 36 months determines your bonus level. 

Available VitalityClub points can be redeemed for VitalityClub vouchers (for e.g. admission to the spa, hotel stays, massages) in the VitalityClub app on your smartphone, in the web app and on the VitalityClub tablets at the resort. They are valid at all  VAMED Vitality World spa and health resorts. There is no cash equivalent. You can find an overview here. 

Points expire 36 months after they were first credited (= credited on the VitalityClub account). 

Only transactions not excluded from the reward scheme according to the VitalityClub GTC can be retroactively credited as per invoice receipt. The respective invoice receipt must be marked "For subsequent booking" by the issuing resort. Transactions based on a credit card receipt can NOT be retrospectively credited.

It is possible to exchange available VitalityClub points for one of the offered vouchers from registration for the VitalityClub, provided that sufficient points are shown in the VitalityClub profile. There is no cash equivalent.

No, it is not possible to buy points.

No, you can exchange available VitalityClub points for VitalityClub vouchers at any time. It does not affect the VitalityClub points you have accumulated for the bonus level; calculation of the bonus level is independent of the redeemed points. The total VitalityClub points ACCUMULATED over the previous 36 months are used for this purpose. Also under "Bonus level"

The “bonus for new registration” is 200 VitalityClub points and they are credited upon initial registration with VAMED VitalityClub. The 200 points are automatically credited to the VitalityClub profile.

Yes, giving away available VitalityClub points is possible if a purchase has been made at one of our resorts - exceptionally via the VitalityClub app.

In the VitalityClub app, you will find the menu item "Send points" under "More".  Here you select the desired number of points and send them via a common messenger service (e.g. SMS, WhatsApp etc.) to a recipient of your choice. Points can only be send if a purchase has been made at one of our resorts. The other person must also be a member of the VAMED VitalityClub to receive the points.

To receive VitalityClub points from a friend you need to be a member of VAMED VitalityClub and have the VitalityClub-App installed on your smartphone. If someone sends VitalityClub points to you, you will  receive a link (e.g. via SMS, WhatsApp, etc.). Follow the instructions on your display. You will receive a notification as soon as the points have been credited to your VitalityClub account.

The payment of your invoice at the resort starts the crediting process. It can take up to 3 days for your VitalityClub points to be credited to your profile. If no points have been credited to your VitalityClub account after this time, please open the "Add points" menu in your VitalityClub app, select the resort you visited and upload a scan or photo of your invoice. Your invoice will be checked and the points rebooked within 10 days. A subsequent booking is possible within 3 months of the invoice date.

Open your app and select the menu item "send invoice receipt" under "More". Select the resort and indicate whether you were a guest at the hotel or spa. In the "Upload area", please upload a photo or scan of your bill. 

It is important that the receipt is complete and clearly legible. 

Misuse will result in exclusion from the VAMED VitalityClub. Subsequent bookings are possible within 3 months of the invoice date. 

You can view your points in the VitalityClub app on your smartphone and in the web app. 

- When points are credited during a stay at a resort (please show your VitalityClub card every time you visit): The invoice amount is transferred to your VitalityClub card. The resulting points will normally appear on your VitalityClub profile on the following day. 

- When points are added retrospectively i.e. after uploading your invoice receipt in the mobile app: The resulting points will appear on your VitalityClub approximately 10 days after the upload. 

If you have forgotten your VitalityClub card, please keep your receipt! Open the "Add points" menu in your VitalityClub app, select the resort you visited and upload a scan or photo of your invoice. Your invoice will be checked and the points rebooked within around 10 days. A subsequent booking is possible within 3 months of the invoice date.

You can also send an email to the resort you visited. Please add a scan of the invoice and your VitalityClub card number.

You can redeem your points for VitalityClub vouchers in the VitalityClub app on your smartphone, in the web app and directly at the spa desk at every resort. 

"Accumulated VitalityClub points for bonus level" are used to calculate your bonus level (CLASSIC, SILVER, GOLD) over the period of 36 month. "Available VitalityClub points" are points that can be exchanged for VitalityClub vouchers.