VAMED VitalityClub

The premium club at all VAMED Vitality World resorts

VAMED VitalityClub - this is how it works:

Discover exclusive offers, collect VitalityClub points and exchange them for VitalityClub vouchers. Additionally, benefit from your very own VitalityClub PLUS: With VAMED VitalityClub, you can enjoy countless benefits at any VAMED Vitality World resort.

Have fun collecting and benefiting. See you soon in the VAMED Vitality World!

You’re already a VitalityClub member?
All benefits and information on how to use our club
To the club
Entspannung im Wasser

Attractive VitalityClub spa and hotel vouchers

Exchange your collected VitalityClub points for attractive VitalityClub vouchers in the app. Redeem your vouchers in any of the spa and health centers of the VAMED Vitality World – for example for a Relax! One Day Holiday, an entry to the spa, massages or for a hotel booking.

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Bonusstufen Vorteile

VitalityClub-PLUS benefits

Upgrade your bonus level by regularly collecting VitalityClub points! Enjoy benefits according to your bonus level with your VitalityClub-PLUS: CLASSIC - SILVER - GOLD

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Gutscheine

Exclusive VitalityClub offers

Available for you as member of the club, also available without any collected points. All exclusive VitalityClub offers of our VAMED Vitality World Resorts are available for booking in the app.

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VAMED VitalityClub – this is how it works:

Have fun collecting and benefitting. See you soon in the VAMED Vitality World!

Collect 5 VitalityClub points for each €1 spent in any of the spa and health resorts of VAMED Vitality World. You’ll always get an up-to-date overview of your points balance in the VitalityClub app!

You´ll receive 200 points welcome bonus upon registering with the club.

+ 5 points for every €1 on your invoice
+ 200 points   Bonus upon registration

 

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Log in to the new VitalityClub app now and enjoy great benefits right away – click here to download the app from the App store or Google Play:
App Store Google Play

Your mobile app benefits at a glance:

  • Always available: the new VitalityClub app for all spa resorts of the VAMED Vitality World
  • Immediate benefits: your VitalityClub-PLUS benefits with every entry
  • Attractive VitalityClub offers directly in the app and only for members
  • Collect VitalityClub points and exchange them for VitalityClub vouchers

Log-in and registration in the app

Continue without the app? click here

Contact VAMED VitalityClub
Need help?

We’re happy to help you on weekdays from 09:00 am to 01:00 pm. We´re also looking forward to your e-mails!

Vitalityclub FAQs VitalityClub GTC

Contact

VAMED VitalityClub Hotline
+43 (1)  601 27 9090
Monday – Friday: 09:00 am to 01:00 pm
club@vitality-world.com

Do you still have questions about VAMED VitalityClub?

You can find answers to the most frequently asked questions here.

Allgemein

VAMED VitalityClub is one of the most popular premium customer clubs in Austria. And for good reason: Depending on the bonus level (CLASSIC, SILVER or GOLD), members get VitalityClub PLUS benefits every time they visit a VAMED Vitality World spa and health resort! Members use the VitalityClub app to conveniently book exclusive VitalityClub offers, collect VitalityClub points and convert them to VitalityClub vouchers that are valid at any resort – for example, for the popular Relax! One Day Holiday, admissions to the spa, massages and hotel stays.

By having their bills charged to their VitalityClub card, VitalityClub members collect points every time they visit. For every euro spent, the member receives 5 VitalityClub points. Collected points can be exchanged for VitalityClub vouchers, which are valid for various benefits (spa passes, hotel stays, etc.) offered by VAMED Vitality World spa and health resorts. In addition, VitalityClub members are able to book exclusive VitalityClub offers and get unique VitalityClub PLUS benefits every time they visit. Benefits are determined by the bonus level and refer to a billing period of 36 months:

CLASSIC – SILVER – GOLD

            CLASSIC: from initial registration for VAMED VitalityClub onwards
            SILVER: from 12,500 points
            GOLD: from 38,000 points

--> The above information refers to a billing period of 36 months. 

VAMED VitalityClub members benefit from the word go: 
•VitalityClub app: A whole world of well-being on your smartphone
• Exclusive VitalityClub offers: Special deals and great promotions for spa and health resorts - exclusively for VitalityClub members
• Collect points easily and secure VitalityClub vouchers, for example for the Relax! One Day Holiday, hotel stays and spa day ticket
• VitalityClub- PLUS - benefits according to your bonus level, each time you visit

The GTC can be found  
- in the VitalityClub app
- in the web app
- on the VAMED Vitality World website: vitality-world.com/club
- on the resort websites

- By phone on +43 (1) 601 27 9090 (Monday to Friday 9:00-13:00)
- By email to club@vitality-world.com
- By mail to VAMED Standortentwicklung und Engineering GmbH, VAMED Vitality World, Sterngasse 5, 1230 Vienna, Austria

VAMED VitalityClub is operated by VAMED Standortentwicklung und Engineering GmbH, company registration number: FN 186417v. 

- AQUA DOME - Tirol Therme Längenfeld 
- TAUERN SPA Zell am See – Kaprun 
- SPA Resort Therme Geinberg 
- Therme Laa - Hotel & Silent Spa 
- Therme Wien 
- St. Martins Spa & Lodge 

Mitgliedschaft

Registration is possible directly at the resort via the VitalityClub tablet available there. A cellphone number is required to receive the verification code that will be sent via SMS upon registration.

Any person above the age of 18 may register for the VAMED VitalityClub. An adult person is the sole owner of their VitalityClub profile; joint use (e.g. as a family group) is not possible. VitalityClub cards are therefore non-transferable. 

To register at the VitalityClub you have to be at least 18 years of age.

Membership of the VitalityClub is only open to adults aged 18 or over. If proof of age is required, members must be prepared to show a valid photo ID.

Membership is required to take advantage of VitalityClub benefits. During the registration process, a VitalityClub card in check card format can be ordered if desired. The digital VitalityClub card is additionally available in the VitalityClub app. 

If a VitalityClub card has been ordered during registration, it is usually delivered within 3 weeks. The digital VitalityClub card is available immediately in the VitalityClub app on the smartphone.

The VitalityClub card number is located on the back of your VitalityClub card, below the barcode, starting with the number 9.
In the VitalityClub app, you can find your card number in "Club Card," also below the barcode. 

No, there are neither minimum sales nor commitment periods. VitalityClub membership can be canceled at any time, without giving reasons, in writing (by letter or email) or by the member in the VitalityClub app.

None whatsoever. Membership is free.

All VitalityClub correspondence is conducted in German and English. The GTCs are available in German and English. 

As of April 1, 2022, each partner card holder will get their own VitalityClub profile. The bonus level of the main card holder will apply. VitalityClub PLUS benefits (= benefits at the given bonus level) can therefore continue to be used. The currently available VitalityClub points from the VitalityClub profile of the main card holder will not be transferred. Jointly collecting points will no longer be possible, though the existing VitalityClub cards can continue to be used. 

The “bonus for new registration” is 200 VitalityClub points and they are credited upon initial registration with VAMED VitalityClub. The 200 points are automatically credited to the VitalityClub profile.

In any case, you need a VitalityClub card, which you have to show every time you visit a VAMED Vitality World resort. You can either use your physical plastic card or the mobile VitalityClub card in your VitalityClub app. All VitalityClub cards (also partner cards) are still valid. Partner cards have been linked to independent profiles since the changeover.

In the new VAMED VitalityClub there are no partner cards anymore. Every visitor has to show his personal VitalityClub card (physical plastic card or mobile in the app) to benefit from VitalityClub-PLUS, VitalityClub offers and VitalityClub vouchers.

Tell your friends about the VAMED VitalityClub! For every new member who registers via your invitation link, you will receive 200 VitalityClub points as soon as the person visits a VAMED Vitality World resort for the first time. You can refer up to 5 friends.

If you invite new members to the VitalityClub via the VitalityClub app, you will receive 200 VitalityClub points as a thank you as soon as your friend visits one of our resorts. You can refer up to 5 friends. Important: the app must be downloaded directly via the download link you sent!

- Via the VitalityClub app on your smartphone
- In the web app
 

VitalityClub-Punkte

All transactions are taken into account (as per invoice receipts), as long as they are not excluded from the reward scheme and as long as the VitalityClub card was shown at the spa check-in desk or at hotel reception during check-in/check-out. Members receive 5 VitalityClub points for every €1 spent at a VAMED Vitality World resort. 

According to the GTC, VitalityClub members do not receive VitalityClub points for the following transactions:
- Six-month & annual memberships and membership fees
- External services within the hotels and spas of participating resorts (e.g. store purchases, hairdresser, medical services where these are provided by external partners, outsourced treatments, additional services such as ski passes, Greenfee...) 
- Purchase of vouchers
- Out-of-pocket expenses (cab, cash display...)
- Local taxes, tips
- Events (except private parties that are paid for by the person making the booking)
- Reduced rates and stays booked through a tour operator, insurances, agencies, other intermediaries, insurances or through external online booking platforms, and contractually agreed special rates

Certain transactions do not attract points. These include season tickets (half and full year) and vouchers, which are already heavily discounted.

1 (full) euro spent = 5 points                               

The points balance is calculated from the total VitalityClub points collected. The sum of VitalityClub points collected over the previous 36 months determines your bonus level. 

Available VitalityClub points can be redeemed for VitalityClub vouchers (for e.g. admission to the spa, hotel stays, massages) in the VitalityClub app on your smartphone, in the web app and on the VitalityClub tablets at the resort. They are valid at all  VAMED Vitality World spa and health resorts. There is no cash equivalent. You can find an overview here. 

Points expire 36 months after they were first credited (= credited on the VitalityClub account). 

Only transactions not excluded from the reward scheme according to the VitalityClub GTC can be retroactively credited as per invoice receipt. The respective invoice receipt must be marked "For subsequent booking" by the issuing resort. Transactions based on a credit card receipt can NOT be retrospectively credited.

It is possible to exchange available VitalityClub points for one of the offered vouchers from registration for the VitalityClub, provided that sufficient points are shown in the VitalityClub profile. There is no cash equivalent.

No, it is not possible to buy points.

No, you can exchange available VitalityClub points for VitalityClub vouchers at any time. It does not affect the VitalityClub points you have accumulated for the bonus level; calculation of the bonus level is independent of the redeemed points. The total VitalityClub points ACCUMULATED over the previous 36 months are used for this purpose. Also under "Bonus level"

The “bonus for new registration” is 200 VitalityClub points and they are credited upon initial registration with VAMED VitalityClub. The 200 points are automatically credited to the VitalityClub profile.

Yes, giving away available VitalityClub points is possible if a purchase has been made at one of our resorts - exceptionally via the VitalityClub app.

In the VitalityClub app, you will find the menu item "Send points" under "More".  Here you select the desired number of points and send them via a common messenger service (e.g. SMS, WhatsApp etc.) to a recipient of your choice. Points can only be send if a purchase has been made at one of our resorts. The other person must also be a member of the VAMED VitalityClub to receive the points.

To receive VitalityClub points from a friend you need to be a member of VAMED VitalityClub and have the VitalityClub-App installed on your smartphone. If someone sends VitalityClub points to you, you will  receive a link (e.g. via SMS, WhatsApp, etc.). Follow the instructions on your display. You will receive a notification as soon as the points have been credited to your VitalityClub account.

The payment of your invoice at the resort starts the crediting process. It can take up to 3 days for your VitalityClub points to be credited to your profile. If no points have been credited to your VitalityClub account after this time, please open the "Add points" menu in your VitalityClub app, select the resort you visited and upload a scan or photo of your invoice. Your invoice will be checked and the points rebooked within 10 days. A subsequent booking is possible within 3 months of the invoice date.

Open your app and select the menu item "send invoice receipt" under "More". Select the resort and indicate whether you were a guest at the hotel or spa. In the "Upload area", please upload a photo or scan of your bill. 

It is important that the receipt is complete and clearly legible. 

Misuse will result in exclusion from the VAMED VitalityClub. Subsequent bookings are possible within 3 months of the invoice date. 

You can view your points in the VitalityClub app on your smartphone and in the web app. 

- When points are credited during a stay at a resort (please show your VitalityClub card every time you visit): The invoice amount is transferred to your VitalityClub card. The resulting points will normally appear on your VitalityClub profile on the following day. 

- When points are added retrospectively i.e. after uploading your invoice receipt in the mobile app: The resulting points will appear on your VitalityClub approximately 10 days after the upload. 

If you have forgotten your VitalityClub card, please keep your receipt! Open the "Add points" menu in your VitalityClub app, select the resort you visited and upload a scan or photo of your invoice. Your invoice will be checked and the points rebooked within around 10 days. A subsequent booking is possible within 3 months of the invoice date.

You can also send an email to the resort you visited. Please add a scan of the invoice and your VitalityClub card number.

You can redeem your points for VitalityClub vouchers in the VitalityClub app on your smartphone, in the web app and directly at the spa desk at every resort. 

"Accumulated VitalityClub points for bonus level" are used to calculate your bonus level (CLASSIC, SILVER, GOLD) over the period of 36 month. "Available VitalityClub points" are points that can be exchanged for VitalityClub vouchers. 

VitalityClub-Gutscheine

It depends on the voucher: 

Hotel vouchers
- Overnight stay for 2 persons: 28,000 points
- Overnight stay for 1 person: 17,600 points
- Second person free of charge in room: 14,000 points

Spa vouchers
- Spa day ticket: 1,800 points
- 3-hour spa ticket: 1,300 points
- 1+1 free spa ticket: 1,100 points
- Sauna upgrade: 800 points
- 25-minute massage: 4,700 points
- Relax! One Day Holiday 6,900 points

Voucher
- €10 voucher: 2,500 points

VitalityClub vouchers are valid for one year from the date of activation (this is the date when the required number of points has been converted into a VitalityClub voucher). The date of expiration is stated on each VitalityClub voucher. 

In the VitalityClub app, all 10 VitalityClub vouchers are listed under "Benefits". If the required number of VitalityClub points is available, you can activate your desired voucher. The activated voucher is saved in "Your activated vouchers & offers" until it is redeemed.

VitalityClub vouchers can be activated in the VitalityClub app (by exchanging them for available VitalityClub points). Vouchers are saved in "Your activated vouchers & offers” in the VitalityClub app. They can be opened in the app and shown at the spa counter or at hotel reception when you check in. If you’re not using the VitalityClub app, your vouchers can be activated via the web app and validated at the spa counter or hotel reception by a member of staff.

Since VitalityClub vouchers are activated in the VitalityClub app, you can present them using your smartphone at the spa counter or when you check in at a hotel. Printing VitalityClub vouchers is neither necessary nor possible.
Alternatively, vouchers can be activated in the web app, so that they are visible to the member of staff when scanning the VitalityClub card at the spa counter or hotel reception. 

No, exchange for cash, refunds and transfers of VitalityClub vouchers are not possible. 

No, there are no refunds for any services and treatments covered by the VitalityClub voucher that were not used. There is no cash equivalent.

Your VitalityClub vouchers can be redeemed in VAMED Vitality World’s spa and health resorts. Cash replacement, refunds and exchanges are not possible. The voucher cannot be combined with other offers and discounts. The terms and conditions of the VAMED Vitality World resort accepting the voucher apply. Vouchers are non-transferable and can only be redeemed by the VitalityClub account holder. Please also note the voucher-specific redemption conditions.

Bookings during traditionally busy times of the year, such as public holidays, bridge days and Austrian school vacations are excluded. Please inquire in advance at the resort of your choice whether it is possible to redeem a voucher at the desired time. For hotel vouchers, written confirmation from the resort that has accepted the voucher is required. By activating this VitalityClub voucher, you accept the conditions for redeeming the voucher.

There is a range of VitalityClub vouchers that can be redeemed at any VAMED Vitality World resort. You can view your points in the VitalityClub app on your smartphone and in the web app.
There are different VitalityClub vouchers that can be exchanged for VitalityClub points:

Hotel vouchers
- Overnight stay for 2 persons
- Overnight stay for 1 person
- Second person free of charge in room

Spa vouchers
- Spa day ticket
- 3-hour spa ticket
- 1+1 free spa ticket
- Sauna upgrade
- 25-minute massage

- 50-minute massage
- Relax! One Day Holiday

Voucher
- €10 voucher

Please contact the resort where you would like to redeem your VitalityClub voucher, either by phone or in person. The VAMED Vitality World resort contact details can be found in your VitalityClub app on your smartphone, in the web app and at www.vitality-world.com.

Log-in und Datenverwaltung

It is not possible to register for VitalityClub without a cellphone number.

Your VitalityClub card number is located on the back of your VitalityClub card, below the barcode, starting with the number 9.

Download the VitalityClub app on your smartphone or log in to the web app. By verifying your phone number and adding your VitalityClub card number and date of birth, your existing profile will be linked, so that you can collect points and get VitalityClub benefits as usual. Also in "Club upgrade".

- In the VitalityClub app on your smartphone
- In the web app

- Via the VitalityClub app on your smartphone
- In the web app

Please contact the VitalityClub hotline on +43 (1) 601 27 9090 (Monday to Friday 9:00-13:00) or at club@vitality-world.com, or contact us via the VitalityClub app.

Please contact the VitalityClub hotline at +43 (1) 601 27 9090 (Monday to Friday 9:00-13:00). 

Bonusstufe & VitalityClub-PLUS

By collecting points a higher bonus level can be reached.

CLASSIC: from registration onwards
SILVER: from 12,500 points
GOLD: from 38,000 points onwards

CLASSIC: from registration for VAMED VitalityClub
SILVER: from 12,500 points 
GOLD: from 38,000 points 

You can reach a higher bonus level by earning points. This expires at the earliest after 36 months if the required number of points for the bonus level was not reached in that period.

You can view your points in the VitalityClub app on your smartphone and in the web app. How many more points are needed for the next bonus level is not displayed.

No, you can exchange available VitalityClub points for VitalityClub vouchers at any time. It does not affect the VitalityClub points you have accumulated for the bonus level; calculation of the bonus level is independent of the redeemed points. The total VitalityClub points ACCUMULATED over the previous 36 months are used for this purpose. 

You can activate your VitalityClub PLUS in the VitalityClub app. Your VitalityClub PLUS benefits are saved in "Your activated vouchers & offers” in the VitalityClub app. They can be opened in the app and shown at the spa counter or hotel reception when you check in. If you’re not using the VitalityClub app, your VitalityClub PLUS can be activated via the web app and validated at the spa counter or hotel reception by a member of staff. 

“VitalityClub PLUS" is the name given to the benefits available at the various bonus levels, e.g. a €5 discount on treatments or late check-out, subject to availability.

Here's what you get at the CLASSIC bonus level:
Hotel:
Exclusive VitalityClub offers
€5 discount on treatments
Spa:
Exclusive VitalityClub offers
Offer of the month
Rental bath towel, 5x per year

This is what you additionally get at bonus level SILVER:
Hotel:
Rent a bike or e-bike at a discounted price
1 birthday breakfast
Spa:
10% discount in the spa shop
1 upgrade from day ticket to Relax! One Day Holiday

This is what you additionally get at bonus level GOLD:
Hotel:
Bike or e-bike hire free of charge
A surprise in your hotel room
Admission to the spa on day of departure
Late check-out subject to availability
Pick-up service from the nearest train station
VIP check-in
Spa:
Rental pool bag (incl. bathrobe and bath towel), 5x per year
Newspapers and magazines
Guaranteed admission to the spa
25% discount on Relax! One Day Holidays 
10% discount on treatments

A VitalityClub-PLUS is valid for 30 days from activation in the app or web app and cannot be extended. Tip: Only activate your VitalityClub PLUS on the day of your visit, preferably directly in the VitalityClub mobile app!

VitalityClub members at bonus level GOLD and SILVER have the opportunity to "Upgrade to Relax! Day Holiday Classic" once a year. 

To guarantee you a lounger in the Relax! One Day Holiday area, please make a reservation before your visit. Important: You only pay on site!

To redeem, simply activate the VitalityClub-PLUS in the mobile app or web app and present the (digital) VitalityClub card at the spa desk. Please note the redemption conditions!

The applicable bonus level color can be seen in the VitalityClub app (in your profile), on the digital VitalityClub card, in the web app and in the VitalityClub newsletter.

You can view your current bonus level (CLASSIC - SILVER - GOLD) in the VitalityClub app on your smartphone and in the web app. All VitalityClub members who have provided an email address will also be notified by email when they have reached a new bonus level. 

VitalityClub-App

The VitalityClub app is the digital club for all VAMED VitalityClub members. It means that you always have the VitalityClub functions and benefits as well as your digital VitalityClub card with you. You can conveniently book exclusive holiday and spa packages, easily manage your VitalityClub profile, collect VitalityClub points and redeem them for VitalityClub vouchers at any VAMED Vitality World resort and much more. 
The VitalityClub app is a native app for iOS and Android operating systems. Alternatively, the web app is available.

You’ll find all the benefits you enjoy as a VAMED VitalityClub member in the VitalityClub app: 

- Overview of your VitalityClub profile: personal data, available points, current bonus level....
- Easy editing of your personal data
- Digital VitalityClub card, always with you
- VitalityClub PLUS: View and activate the benefits available at your bonus level
- Receive exclusive VitalityClub offers
- Redeem VitalityClub points, activate vouchers and show them at the spa counter / hotel reception when you check in
- Overview of all VAMED Vitality World resorts
- Get up-to-date information
- Read the VAMED Vitality World magazine at your leisure
- Participation in competitions 
... and much more!

You need a smartphone with an Android or iOS operating system to use the VitalityClub app.

Download the VitalityClub app to your smartphone. By verifying your phone number and adding your VitalityClub card number and date of birth, your existing profile will be linked, and you can collect points and get VitalityClub benefits as usual. More information can be found below. 

The VitalityClub app can be downloaded from the Google Play store and from the App store.

You can only use the VitalityClub app as a member. When you log in, you can register for VAMED VitalityClub as a new member.

Exklusive VitalityClub-Angebote

Nur für Sie als Mitglied im VAMED VitalityClub: Entdecken Sie laufend neue, exklusive Angebote, Vergünstigungen und Specials in den Resorts der VAMED Vitality World und buchen Sie Ihren Urlaub, Kurztrip oder Tagesthermenbesuch bei uns. Mit der VitalityClub-Rate sparen Sie je nach Resort 5 bis 15 Prozent bei Hotelaufenthalten! 

Hier finden Sie einen kurzen Überblick über die vielfältigen exklusiven VitalityClub-Angebote, mehr dazu in der digitalen VAMED VitalityClub-App

Hotel
VitalityClub Rates
01.01.2023-
31.12.2024
VitalityClub

VitalityClub Rates

Exklusively for members of the club: With the VitalityClub rate you save 5 to 15 percent on hotel stays, depending on the resort! 
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